Delta Air Lines Faces Backlash Over Palestinian Flag Pins, Amends Uniform Policy

Delta Air Lines has changed its employee uniform policy following a social media uproar over two flight attendants wearing Palestinian flag pins. The controversy began when a social media post on July 10, 2024, showed two Delta flight attendants wearing small Palestinian flag pins on their uniforms.

The post described the pins as “Hamas badges.” This led to a wave of criticism on social media platforms. Delta’s official account on X initially agreed with the outraged users. The account stated, “I hear you as I’d be terrified as well, personally.” However, a swift removal and apology followed, with the airline claiming the remark went against their principles.

Delta’s Policy Update

In response to the backlash, the legacy carrier announced it would change its uniform policy to allow only U.S. flag pins on employee uniforms. Previously, Delta’s policy permitted pins representing various countries and nationalities. The airline emphasized that the policy change aims to ensure a safe, comfortable, and welcoming environment for all passengers and employees.

Since 2001 we take our shoes off in every airport because a terrorist attack in US soil. Now imagine getting into a @Delta flight and seeing workers with Hamas badges in the air. What do you do ? pic.twitter.com/xBbQllq2SM

— i like teslas (@iliketeslas) July 10, 2024

On Wednesday, we removed a reply that was not in line with our values. We strive for an environment of inclusivity & respect for all, in our communities & our planes. The employee responsible no longer supports Delta’s social channels. We apologize for this hurtful post.

— Delta (@Delta) July 11, 2024

“We are taking this step to help ensure a safe, comfortable, and welcoming environment for all,” Delta said in a statement obtained by USA Today. According to a Delta spokeswoman, the flight attendants in question complied with the existing guidelines. The spokesperson also added that the airline has contacted them to offer support. She highlighted that the employees in question had not received disciplinary action despite reports to the contrary.

Conflicting Public Sentiments

The policy change has elicited mixed reactions from various stakeholders. The Delta Association of Flight Attendants, a union representing the airline’s employees, demanded an apology and a ban on unauthorized photography of crew members. In a letter to CEO Ed Bastian, the union argued that the current rules left flight attendants vulnerable to harassment. Furthermore, targeting individuals based on nationality violated anti-discrimination laws and Delta’s commitment to inclusivity.

Passengers have also voiced their opinions. Some supported Delta’s decision. They argued that displaying national symbols, particularly in a politically charged context, could make passengers feel uncomfortable or unsafe. Others criticized the move as restricting personal expression and a step back from the airline’s previously inclusive stance.